I.How does the admin log in to the Admin Console

1.Go to the WeCom website, click “Login”, and scan the QR code with WeCom app to log in to the Admin Console.

2.The admin can go to “Emails”-> “Manage Exmail” in WeCom for PC and enter the Admin Console.

II. FAQs

1.How to add a company member’s email?

Administrators can add or bulk import members’ emails in [WeCom Console -> Contacts -> Organization Structure]. Select the method of entering a mobile number, then fill in the email account, member name, and account (which serves as the member’s unique ID; it is pre-filled with the email prefix by default, but can be replaced with an employee ID or student number). Save the information to successfully create the account.
For details, refer to:How to Create WeCom Email Accounts for Members

2.How do new members log in to their WeCom emails?

Newly created company member email accounts require logging in to the WeCom app on a mobile device using the associated mobile number. To log in via the web app, [open the WeCom app, click “+” in the upper right corner of the message page -> “Scan”], and scan the QR code to log in to the email.
For details, refer to:How do new members log in to Exmail

3.How to modify the system-generated WeCom email prefix?

For a system-generated company member email account, an administrator can log in to the associated WeCom Admin Console on PC, go to [WeCom Admin Console -> Collaboration -> Email -> Email account], search for the corresponding member’s email account, and click “Edit” to modify the account prefix.
Note: After modifying a member’s email account prefix, the original email address will become that member’s alias email.

For details, refer to:How to Modify a Member’s WeCom Email Account

4.How to use a company’s registered domain?

If the company has already purchased its own domain, it can click “Activate” in [WeCom Admin Console -> Collaboration -> Email -> Overview] to configure the existing domain to use Tencent Exmail.
For details, refer to:How to add a domain name