I. What is Connect with WeChat

WeChat Connection feature allows adding customers as contacts to WeChat so as to provide further services to customers through private or group chats, Moments, Channels as well as providing Mini Programs and payment capabilities; “WeChat Customer Service” can provide consultation service for customers.

II. What can be done with WeChat users

1. After adding WeChat users as customers, you can chat with them just like regular WeChat friends.

2. When initiating a group chat, you can select both members in the Contacts and external contacts/customers/WeChat contacts, creating an external group.
3. Accounts with permission for Customer Moments can post content by tapping “Workspace” -> “Customer Moment” -> “Shares posts with customers in Moments” in the WeCom app. Admins can also create content in this section and notify members to post.

4. Super admins can link a channel, which will be displayed in members’ External Info after the channel admin confirms via QR code. (Channel linking is not supported for teams.) Members can enable or disable channel display on their External Info page.

5. After a company opens a merchant account within WeCom, customers can initiate transfers directly in WeChat. Employees can also use receipt orders or receipt codes for collection. All payments will be credited into the company account for central management, with a service fee rate as low as 0.2%.

6. Super admins can enable WeChat Customer Service in the “Admin Console” -> “App Management” -> “WeChat Customer Service” in WeCom.

III. FAQs

1. How to add customers
2. How to use Broadcast Messages
3. How to share posts with customers in Moments
4. How to create a customer group
5. How to share product catalogues
6. How to Use Receive Money from External
7. How to link/unlink a channel
8. How to use WeChat Customer Service