I. Employees view company-paid call history.

Go to “Workspace” -> “Company-paid Call” on mobile to view company-paid call history or tap to call again.

Note: Company-paid call history can only be viewed in the WeCom app. Export is not supported.

II. Admins view company-paid call history.

Admins can view call history details in the admin console, including caller, call time, call recipient, and call duration, and also export them to an Excel file easily.

Notes:
1. Sub-admins cannot view or export call history of offboarded members.
2. There may be a few minutes’ delay in displaying call history in the Admin Console. This means that records of calls ended within the last few minutes may not be immediately available for query. If this happens, it is recommended to wait for a few minutes and refresh the page.
3. Only call history for the past year can be queried.
4. Records of unsuccessful company-paid calls, such as calls that were rejected or not answered, will not be displayed in the company-paid call history in the Admin Console.