“Contact Customers” feature allows members to add WeChat customers to WeCom and provide services for customers through private or group chats. The company can uniformly manage these customers with features such as “Inheritance from Existing Employees”, “Inheritance from Former Employees” and “Broadcast Messages”.
Except for organization in the categories of “Preschool Education”, “Primary and Secondary Education”, “Education Administration Units”, “Education -> Training Institutions”, and “Government”, all other organization types support the Contact Customers feature.