I. Role of the Admin Console

Company super administrators and tiered administrators can log in to the Admin Console to manage and configure permissions for the Contacts, Company apps, and more.

II. Log in to the admin console on PC

Method 1: Open WeCom in a PC browser. Click Login in the upper right corner of the page and scan the QR code via WeCom to log in to the admin console. After scanning, you need to select the company you want to log in on your phone and confirm login.
Only super admins or sub-admins can log in to the admin console.

Method 2: Admins log in to WeCom on PC, and click the profile photo in the upper left corner of WeCom and click “Manage Company” to go to the admin console.


Note: If you scan the QR code using a non-admin account to log in to the admin console, the page will prompt a message “This WeChat account is not registered”. You cannot log in to the admin console in IE10 and IE11 browsers. If you cannot log in by using other browsers, switch to the speed mode and try again.

III. Manage companies in WeCom app

In the WeCom app, admins can go to “Workspace” -> “Manage Company” to manage company features, These include: Member and Department Management, Member Joining, Member Usage Analysis, External Contact Permissions Settings, App Management, App Messages, Workspace Display, Red Packet Covers, Security Management, Set Admins, Device Management, Company Information, Chat Management, Reward Settings, Weekly Summary, My Customer Service, and other features.

IV.FAQs

1. “Please use WeCom app to scan and log in” appears upon login to the Admin Console

To ensure the security of the company account, when this prompt appears, you must use the WeCom app to scan the code and log in to the Admin Console.

2. A message “The kernel version of the browser you are using is too low” appears in the admin console.

（1）Check if your browser is the latest. After the update, click “I have updated my browser. Return to the homepage” and try again.
（2）Switch the browse mode of the browser to the speed mode and try again.
For more information about how to switch QQ browser mode, visit https://browser.qq.com/faq/#/detail/363. After you switch to the speed mode, open https://work.weixin.qq.com in the browser and try again.

3. Gibberish text appears when users log in to the admin console.

If the admin console is shown as garbled, you can perform the following steps:
（1）Clear the browser cache and try again, or use Google Chrome.
（2）Open the link 1 below to see if a “404” error prompts. If so, contact your network admin to check network connection. If your network works properly, go to the next step.
Link 1: https://wwcdn.weixin.qq.com/node/ww/wwmng/style/css/_$$_login.merge$f267a569.css,hotfix$04d0558b.css
（3）Open link 2 to detect your domain name. If an abnormal domain name is detected, contact your network admin to make it available and try again. If no abnormal domain names are detected, go to the next step.
Link 2: https://work.weixin.qq.com/wework_admin/test/check_user_evn
（4） Contact your network admin to confirm if you are in the intranet environment. If so, contact your network admin to add a whitelist and try again.
For more information about the whitelist, visit https://res.mail.qq.com/zh_CN/wework_ip/latest.html.

4. SMS verification required for login to the Admin Console

If a company has checked “Enable SMS Verification” in “Admin Console -> “My Company” -> “Security and Confidentiality”, all admins of the company must complete SMS verification after scanning the code to log into the Admin Console.

5. Prompt to provide the phone number when logging into the Admin Console

Admins can enter their phone number by tapping “Chats” -> the “三” icon in the upper-left corner -> the “Settings” icon in the lower-right corner -> “Account & Security” -> “Mobile Number”, and then retry logging into the Admin Console.

6. Validity of QR code for logging into the Admin Console

The QR code for logging into the Admin Console is valid for 2 minutes. If it exceeds 2 minutes, you can refresh the page to obtain a new QR code.

7. Prompt “Access stopped. To access WeCom Admin Console, please scan the QR code on the official website. Please scan the QR code on the official website to log into the WeCom Admin Console.” / “Access failed. To access WeCom Admin Console, please scan the QR code on the official website.” when logging into the Admin Console

To ensure the security of your account, please use the “Scan QR Code” feature in the WeCom app to scan the QR code on the official website to log into the WeCom Admin Console. Logging in by recognizing the QR code in the image is not supported.

8. Display “Login expired. Log in again” when logging into the Admin Console

If you have logged into the Admin Console but have not performed any operations, you will be required to log in again after 2 hours.

9. Why has the navigation bar at the top of the Admin Console moved to the left?

Hello, the goal of this optimization is to achieve a cleaner interface and a more efficient user experience. We’ve brought several frequently used management features to the forefront, moved the navigation to the left sidebar, and also addressed some long-standing issues while making adjustments to interaction experiences. Other usage aspects have not changed yet, and remain largely the same as before.

We understand that the interface adjustments may require a period of adaptation, and we recommend trying it out for a while longer. We will also collect and provide feedback on your suggestions. Thank you for your support of WeCom.