[TOC]

I. Introduction to WeCom verification

1. WeCom verification provides safe and strict authenticity verification to better protect the legitimate rights and interests of companies and users.

2. Companies can choose to verify as small-, medium-, or large-sized companies. Verified companies can use more features, such as increasing the maximum number of members and displaying a “verified” icon to external members.

3. Verification is only available for companies, government agencies, and organizations from the Chinese mainland. Verification is valid for 1 year and is required every year.

4. WeCom verification is conducted by WeCom and a third-party auditing agency. Therefore, you will be charged an audit service fee for the verification.

II. Benefits of WeCom verification

The following table describes the features that are available for unverified and verified companies:

III. Consequences of not getting verified

It affects the number of WeCom Contacts users, company abbreviations, custom launch pages, red packet covers, customers you can add, and external contacts you can invite to groups (up to 100 people) as well as the access to WeCom API. You can refer to the feature comparison in Section II.
Note: The basic features such as Attendance, Approvals, Reports, WeDrive, and Docs are not affected. You can choose to get verified based on your company’s needs.

IV. FAQs

1. Is there a fee for verification?

The WeCom verification service fees include the review fee and the company member size fee, as detailed below:

(1) Verification review fee
The review for WeCom verification is conducted by a third-party auditing company, which verifies the authenticity of the materials submitted by a company. For each verification application, a third party must be commissioned to provide review services, which incurs a review service fee. Therefore, this fee is non-refundable, regardless of the review result.
● For entities classified as “corporations, public institutions, social organizations, private non-enterprise organizations, or for-profit organizations”, the review fee is RMB 300 per application.

(2) Company member size fee
WeCom charges fees based on the size of the company members approved through the verification review. Within the size purchased, members can use WeCom services centered around basic communication functions. For medium and large companies, the WeCom team will verify the size of the company members through phone follow-ups, credit checks, and visits by dedicated business personnel. The company member size fee will be charged according to the following standards. If the verification review is unsuccessful, it will be refunded.

● For medium-sized companies (1,000 < member size ≤ 10,000), the fee is RMB 2,700 per application.
● For large companies (member size > 10,000), the fee is RMB 29,700 per application.

(3) Special support for non-enterprise organizations
To facilitate the development of digital government affairs and social welfare organizations, a simplified review process is offered for entities classified as government, public institutions, or other organizations, with partial fees waived:
● For entities classified as “government & non-profit organizations”, both the verification review fee and company member scale fee can be waived.
● For entities classified as “public institutions & social organizations, private non-enterprise organizations, or for-profit organizations”, the company member scale fee can be waived.

2. Is the verification valid permanently?

WeCom verification is valid for one year. You need to initiate an annual review before the verification expires. For details, please refer to Section III. “Validity period of the verification” in Verification Fees and Annual Verification.

3. What should I do if my verification fails?

If the documents you submitted do not meet the requirements, you will receive a notification in WeCom indicating the specific reasons for resubmission and a link to “Modify/Supplement Info”. Super admins can go to “Admin Console” -> “My Company” -> “WeCom Verification” -> “Verification Order” -> “Order Details” to find the “Modify Info” option.

If you have any questions regarding information supplementation or if your verification is still under review and you need to modify or provide additional information, you can find the contact information of the auditing company in the “Order Details” section and communicate with the reviewer.
If WeCom verification fails (e.g. qualification review failure or name review failure), you will not be able to resubmit the verification information and will need to submit a new application and pay the verification fee again.
Please refer to “Verification Instructions“.

4. Will the service fee be refunded if the verification fails?

Thank you for choosing the WeCom verification service. We understand your concern regarding verification fees, and we would like to clarify the relevant details here:

The WeCom verification review is strictly conducted by professional third-party auditing agencies, who will perform detailed authenticity verification on every piece of documentation submitted by the enterprise. Due to the fact that each authentication request requires the investment of professional personnel to conduct verification, corresponding review service costs are incurred regardless of whether the request is approved or not. These fees indeed cannot be refunded; We appreciate your understanding.

Regarding fees based on enterprise member size, charges are determined according to the actual size verified through verification. For medium and large-sized enterprises, verification will be conducted through methods such as telephone follow-up calls and credit checks. If the verification fails, fees related to enterprise member size will be refunded. Within the size scope of your company purchased, members can use WeCom services with basic communication features as the core.

Additionally, we recommend that you carefully verify the completeness and accuracy of the submitted materials and thoroughly review the instructions in the WeCom Verification Service Agreement before making payment.

If you have any questions, please feel free to contact WeCom Online Customer Service at any time. Thank you for your understanding and support.

5. Clicking “Save” on the verification page prompts “Server error. Try again later.”

Please check if all the content on the page has been filled out completely and then click the “Save” button.

6. How many companies can be verified with one business license?

5.

7. How to check if a company is verified

Admins can check the verification status by going to the mobile app -> “Workspace” -> “Manage Company” -> “Company Info” or by going to the Admin Console -> “My Company” -> “Corporate Information”.
(1) If the company’s full name, short name, and a green shield icon are displayed, it is verified.
(2) If the short name has a red question mark next to it, the company is unverified, and an entry point to start the verification process is available.

8. Why is it no longer possible to authorize WeCom verification via Official Account?

To ensure secure and rigorous authenticity verification and protect company rights, WeCom verification has been upgraded. Some previous verification methods (such as Official Account authorization) are no longer supported.
Companies can choose to verify based on their size: small, medium, or large.
Note: Before making a payment, it is recommended that you carefully read the payment terms on the payment page.

9. Can group chats migrated from WeChat be tagged as customer groups after verification?

It is not allowed to tag group chats migrated from WeChat, regardless of whether the company is verified.

10. Is there a time limit for the payment method “Transfer/Remittance” during verification payment?

Orders with the “Transfer/Remittance” payment method have a validity period of 60 days; if the order remains unpaid for more than 60 days, it will be automatically canceled.

11. After completing enterprise verification, the message page still prompts: “The enterprise is currently unverified, and its usage is restricted. Certification is required to ensure normal operation. Go to verification”

This reminder pop-up will not automatically close even after the enterprise verification is completed; it requires manual closure by clicking the “X” button.

12. After completing enterprise verification, the business address, company type, date of establishment, operational period, and business scope displayed in the enterprise profile still do not match the information on the official business license.

If the latest business license has been uploaded when submitting the paid verification, but the verified business address, company type, date of establishment, operational period, and business scope still does not match the ones on the business license, please take the following steps:
(1) Go to the National Enterprise Credit Information Publicity Systemhttps://www.gsxt.gov.cn/index.html, verify if the following information has been updated to the latest version: business address, company type, date of establishment, operational period, and business scope;

(2) If the information queried in step (1) shows the latest updates, but your company has recently modified its business license, please note that there might be processing delays in updating the system. As a result, the enterprise information page may display outdated details. If you need to update, you can click on the following link to update the content:https://work.weixin.qq.com/wework_admin/wwAuth/enterprise/index?forceInnerBrowser=1

V. Other questions

1. How can I perform verification in the Admin Console?
2. How can I perform verification in the WeCom app?
3. What documents are required for WeCom verification?
4. How can I request a verification invoice?
5. How can I request a verification contract?
6. How can I resubmit the application information for WeCom verification?
7. Guide for company’s short names