I. Limit the use of Company-paid Call by specified members

1. Limit methods

To avoid private use and abuse of company-paid calls by employees, WeCom allows admins to limit the use from three dimensions: callers, call recipients, and monthly call quota.
Log in to the admin console and go to Company-paid Call for configuration.

(1) Limit callers: The blacklists for company-paid calls can be set by members, departments or tags, and members in the blacklist cannot use company-paid calls.
(2) Limit call recipients: The list of employees who can only call a colleague in the company can be set by members, departments or tags. Members in the list cannot make a company-paid call to a colleague.
(3) Limit the monthly call quota: The limit of monthly call quota can be set by members, departments or tags. If the limit is exceeded, employees cannot use company-paid calls in the current month. At 00:00 on the 1st day of the next month, the call quota will be automatically restored.

2. Rules

(1) If the multi-level departments of an employee have set different call quotas, the quota of the department of the lowest level shall prevail.
For example, an employee is in the department A, and the department A is subordinate to the department B.
The admin sets the call quota for the department A staff to 300 minutes/month, and sets the call quota for the department B staff to 100 minutes/month. Then, the employee’s monthly call quota is 300 minutes/month.

(2) If the call quota is both set for an individual and the department, the individual quota shall prevail.

II. Set “Call colleagues only”

In the admin console, admins can go to “App Management” -> “Company-paid Call” -> “Settings” -> “Call colleagues only” to set “Call colleagues only”. Restricted departments or members can only use Company-paid Call to call colleagues or external contacts.

III. Set “Monthly call quota”

1. Path

In the admin console, admins can go to “App Management” -> “Company-paid Call” -> “Settings” -> “Monthly call quota”.

2. Rule logic

(1) If the call quota is set separately for an individual, the individual quota shall prevail.
(2) If the multi-level departments of an employee have set different call quotas, the quota of the department of the lowest level shall prevail.
(3) If an employee’s departments are at the same level, and the departments have different call quotas, the highest quota shall prevail.
For example, an employee is in the department A, and the department A is subordinate to the department B.
The admin sets the call quota for the department A staff to 300 minutes/month, and sets the call quota for the department B staff to 100 minutes/month. Then, the employee’s monthly call quota is 300 minutes/month.
(4) If an employee’s departments are at the same level (the highest-level department in each organizational structure branch is the level-1 department, followed by level-2, level-3…), and the departments have different call quotas, the highest quota shall prevail.
For example, employees are in both departments A and B, these departments at the same level.
The admin sets the call quota for the department A staff to 300 minutes/month, and sets the call quota for the department B staff to 500 minutes/month. Then, the employee’s monthly call quota is 300 minutes/month.
(5) Company-paid Call limits and call quota take effect immediately.
(6) The unused amount of the monthly quota will not be carried over to the next month.