Click to watch the video 1: How to use “Receive Money from External”
Click to watch the video 2: How to view receipt records / How to process refunds
Click to watch the video 3: How to use “Receive Money from External” to track performance and reconcile accounts

I.Receiving methods:

You can use the following three methods to receive money from external: Transfer, Receipt Order, Receipt Code, and Mini Program.
You may enjoy a preferential service fee rate as low as 0.2%. (The specific service fee rate and its validity are subject to our approval.)

1. Transfer

A customer can initiate a transfer to a WeCom contact from WeChat once the contact’s company has enabled Transfer. The transferred money will go to the company account. The company employee can also enter transfer remarks to facilitate centralized management.
For more information on Transfer, see: WeCom Transfer

2. Receiving payment via receipt code

Receive payment via receipt code: In “Workspace” -> “Receive Money from External” -> “Receipt Code”, you can save the receipt code and show it to WeChat users, so that they can scan it to make a payment.
Note: The external collection QR code can only be generated after real-name verification.

You can also print out the receipt code for use in offline stores and counters.
Each employee has a unique receipt code, which can be used to track their performance. Voice broadcast can be enabled to notify about payment receipt by voice.
Note: Each time a member clicks to generate an external payment QR code for payment collection, the QR code displayed will be different.

3. Receipt order

If you have confirmed with a customer about a payment in your chat, you can send a receipt order to the customer, who can tap the card to make the payment.

(1) Receive money with the product catalogue
You can enter product information into the product catalogue, and share it to customers in chats or Moments for purchase.
The product catalogue can be input by companies in a centralized way or imported via APIs. Employees can directly distribute and sell products, and can also upload photos of products taken by themselves for promotion. Employees can share the product catalogue by sending Mini Program cards, posters, and multiple photos as needed.
Employee distribution, customer visits and purchase data will be visible to monitor the execution and customer conversions.

(2) Initiate receipt in group chats
Three group receipt modes: same amount from all participants, varied amount for each, and custom amount by group members.The group members involved in the receipt can be searched for receiving payments in groups. When customers have not paid after a group note, employees can select a mode in the upper-left corner of the page where the group receipt is initiated to receive the money. You can end the receipt as needed, making transactions in groups easier.
① Collect the same amount from participants
② Enter different amounts per person
③ The amount is entered by group members

(3) Some companies can initiate receipt in live broadcasts

4. Mini Program

You can add your receiving account to your Mini Program. Members can send the Mini Program in WeCom to receive payments from customers.
For more information, see Guide and FAQ on adding receiving accounts to Mini Programs.

II. Contact info of payer

To facilitate mailing, the member can ask customers to enter their contact information during a payment. The customers need to provide their names, mobile numbers, and addresses in order to complete the payment. Once the payment is completed, the member can view and copy the contact information in receipt details or export it from the admin console.

III. Receipt records

1. View payment notifications

After a user completes the payment, you will receive a system notification in the chat and an app notification from Receive Money from External.

2. View receipt details

(1) In “Workspace” -> “Receive Money from External” -> “All Receipts Today”, you can view the company’s receipt card of the day and historical receipt details. You can filter and view them by member, time, or status.

(2) Admins can view receipt records of company members in “App Management” -> “Receive Money from External” -> “Receipt Records” in the admin console. All receipt details can be exported.

3. End receipts

Employees can end receipts in “Workspace” -> “Receive Money from External” -> “Receipt Order” -> “My Receipt Orders” -> Tap a record -> Tap the three dots in the upper-right corner -> “End Receipt” in app. If ended, the payment will not be made by customers.

4. Send receipt reminders

When customers have not paid, you can remind them in “Workspace” -> “Receive Money from External” -> “Receipt Order” -> “My Receipt Orders” -> Tap a record in app.

5. Initiate refunds

After the employee receives payment, if the customer requests a refund, the employee can refund the current order. Simultaneously, Super Admins and App Owners with refund permissions can refund payment records for other employees. Orders within one year are eligible for refunds, which are generally credited immediately after refund. Refunds are by default returned to the customer’s payment account.
Note:
(1)The refund amount cannot exceed the refundable amount for the order. Hierarchical Admins cannot perform refunds.
(2) After a refund, the record can be viewed in [Receive Money from External -> Receipt Records] in both the Admin Console and the Client-side.

[Mobile/Computer -> Workspace-> Receive Money from External -> Collection Records -> Click on the corresponding records -> Initiate Refund] (Management side currently does not support refund actions)