I. Enabling Transfer

1. Transfer overview

After a company creates a company receiving account in “Receive Money from External” from WeCom and authorizes its members to use this account, its customers will be able to transfer money from WeChat to this account for centralized management.
● Allows customers to pay anytime to avoid missed business opportunities
● Transfers money to one company account for easy management and to avoid missed payments
● A service fee rate of 0.2%, lower than that of other channels (payment receipt by employees and stores)

2. How to enable Transfer

After a company creates a company receiving account in “Receive Money from External” from WeCom and authorizes its members to use this account, its customers will be able to transfer money from WeChat to this account.

3. How many merchant accounts can a company create?

There is no limit on the number of merchant accounts for a company. Merchant accounts can be activated for different entities to receive payments by department/store/project or by distributor/franchisee/subsidiary/shopping mall according to specific scenarios.

II. Initiating transfers by customers

1. How does a customer initiate a transfer?

A customer can initiate a transfer to a WeCom contact from WeChat once the contact’s company has enabled Transfer. The transferred money will go to the company account. The company employee can also enter transfer remarks to facilitate centralized management.

2. Why can a customer not see the transfer feature from WeChat?

The customer needs to update WeChat to V8.0.30 or above, and the employee who receives the transfer should be authorized to use the company account.

3. Which payment methods are supported?

Savings cards and credit cards are supported for all payment options.

4. Is Transfer available in a WeCom group chat?

Yes, customers can make transfers to company members in customer groups. Customers must use WeCom v8.0.34 or later to make transfers in customer groups.

5. Can I transfer funds to customers?

Not supported.

III. Receiving transfers by employees

1. Where does the money go after an employee receives a transfer?

The money goes to a specific company account. Companies can view employees’ receipt records to avoid missed payments and employees can enter receipt notes to make each transaction traceable.

2. What is the upper limit of transfer amount?

For the collection account of “Enterprises”, “Individually-owned Business”, “Social Organizations”, “Public Institutions”, “Government Agencies”, and “Activated with ID Card”, the single amount collected with receipt and QR code is up to CNY 80,000; the single amount collected from transfer is up to CNY 200,000, with no daily collection limit.

3.Cap on transfer amount？

Customers can transfer a maximum of 200,000 CNY to an employee of the same company per transaction per day.
For merchant accounts of companies and sole proprietors, there is no cap on the daily receipts; for merchant accounts of small and micro vendors, the cap is 100,000 CNY.

4.If a transfer is not confirmed, will it be refunded?

If a customer transfers funds but the member does not confirm the payment, it will automatically be refunded within 24 hours.

5. Is transferred money refundable?

Yes. Transferred money can be refunded in “Receive Money from External” -> “Receipt Records” -> “Record Details” from mobile. Companies can also set up refund approval processes as needed. The payment will be returned to a specific customer using the same way as the payment was made.

6. When receiving a friend’s transfer and clicking to confirm receiving the payment, I receive a message “Verify that the user is your contact”.

You must be mutual friends of each other.

IV. Settlement by companies

1. What entities can enjoy the preferential service fee rate of 0.2%?

According to Tenpay charging rules, entities such as retailers and restaurants can enjoy this rate. Some special industries cannot enjoy this rate. The specific rate shall be subject to the actual application results.

2. How does the finance staff perform reconciliation?

They can view account change records, filter store- or region-based records by operator or admin rule, and export records for easy reconciliation in “Admin Console” -> “App Management” -> “Receive Money from External” -> “Fund Details”.

3. How to apply for service fee invoices

Go to Merchant Platform -> “Account Center” -> “Invoice Management - Service Fees” to apply for service fee invoices.
For details, see: How to apply for service fee invoices