About Login on Phone-Help Center

[TOC]

I. Download and log in to WeCom on phone

1. Download

You can download WeCom from the official website or app marketplace on your phone. Go to WeCom and click “Download” to download WeCom for iOS or WeCom for Android.

2. How to log in to WeCom on phone

After downloading and installing WeCom on your mobile, open the WeCom app, and enter your mobile number or WeChat ID to authorize and log in.
Note: Starting from v5.0.2, foldable mobiles support logging in to WeCom via scanning QR code, enhancing multi-device usability.

3. Log in with Email

Non-Chinese mainland members can log in to WeCom account using their email address, whether they join Chinese mainland or non-Chinese mainland companies account.
Login Method: Members click “Continue with Email” on the login screen and use the “email address entered by the admin in the Contacts” to log in to the WeCom account. They can also create a new company account.
Changing Email Address: To change the login email, go to [Mobile End -> “三” in top left corner on Message Page -> Settings -> Account and Security -> Email Address] to change email address.

Note:
(1) If there is no email login entry on the mobile, please check if WeCom is version 4.1.26 or later. You may update to the latest version and check again.
(2) If the mobile system language is not Simplified Chinese or the device region is set to non-Mainland China, there will be an email login entry.
(3) Starting from version 4.1.26, logging in with an email only supports accessing unactivated accounts. For unactivated accounts, members must use the “Email” field imported by the administrator to log in. After activating via email login, they can continue to use the email for subsequent logins
Please note: If the console adds the “Business Email” field instead of the “Email” field, members cannot log in to WeCom using the “Business Email”.
(4) If an account was previously activated in WeCom via mobile number or WeChat authorization login, even if additional fields are added to the account later, it still does not support logging into the corresponding activated account via email.
(5) If the email to be changed to associate has already been registered, it will prompt “This email has already been associated with another account and cannot be changed”. Even if you leave or disband all enterprises you have joined or created, it is not supported to change the association of this email.
If the currently associated email cannot receive the verification code, it is temporarily impossible to change the associated email. It is recommended to use other login methods.
(6) Supports 11 interface languages including Thai, Japanese, and Vietnamese.

II. System version requirements for WeCom

iOS (Apple): iOS 13.0 or above. WeCom is unavailable for iPhone 5.

Currently only 64-bit devices are supported. You can check with Apple customer service whether your device is a 64-bit device. If your device is not supported, a message “Unable to download the app. WeCom is not compatible with this device.” will appear when you download WeCom.

Android: Android 5.0 or above. Only the 64-bit installation package is available. The 32-bit version is not supported.

Linux is not supported.

HarmonyOS other than HarmonyOS Next: Compatible with HarmonyOS, download to use.

HarmonyOS Next system: Version 4.1.32 is supported, you can download and experience the WeCom for HarmonyOS from the HarmonyOS market. The current version is a beta version, and some features may be restricted or unavailable. Currently, the main features supported include chat, video calls, WeDrive Docs, and email. Other related features are still being continuously iterated and improved. Please refer to the actual services provided by WeCom for details.

III. Update WeCom on phone

You can check the version of WeCom by tapping the “≡” icon in the upper-left corner of the Chats page -> the “Settings” icon -> “About WeCom”.

You can download and install the latest version of WeCom either on the official website (https://work.weixin.qq.com/) or update it in major app stores.

IV. Set the launch screen

1. Super admins can go to “My Company” -> “Setting” in the admin console to set the launch screen. Available options are “Do not use”, “Company Logo”, or “Custom”.

2. Custom launch screen is supported for verified companies only.For verified companies, when the verification expires, the launch page will be automatically changed to the default status, which can be reset manually.

3. The recommended image size for custom launch screen is 1080x1920 pixels.

V. Set secondary verification

With secondary verification, members must complete verification when logging in to their account for higher security.

Admins can go to “My Company” -> “Security and Confidentiality” -> “Set second verification” in the admin console to set secondary verification. Then, members are redirected to the secondary verification page when they access the company for the first time after secondary verification is set. (Secondary verification is required when members log in via WeChat authorization or mobile number)

Available options:
1. Only when you join the company for the first time: Members are redirected to the custom page for verification when joining the company for the first time.
2. The last verification occurred more than 30 days ago: Members are redirected to the custom page for verification if the last verification occurred more than 30 days ago.
3. The last verification occurred more than 7 days ago: Members are redirected to the custom page for verification if the last verification occurred more than 7 days ago.
4. Each login: Members are redirected to the custom page for verification at each login.

VI. Switch companies or company identities

You can select the company to log in or switch companies by tapping the “≡” icon in the upper left corner on the “Messages” screen on mobile phone.

VII. Log out of WeCom on phone

Tap the “≡” icon in the upper left corner on the “Messages” screen. Tap the settings icon and “Log Out”.

1. Verification code is not received.

(1) Reasons for not receiving verification code on phone
① The verification code is blocked by the security software on your phone.
For details about how to disable it, please refer to:

Mobile phone comes with built-in blocking software:
① Android: Different brand models have different settings, the following procedure is for reference only.
a. Huawei: Go to the SMS inbox -> the notification section at the top -> you can see a large number of SMS in the notification section -> if you cannot see the blocked SMS, you can click “…” button in the bottom right corner to bring up the pull-up menu -> click “Harassment Blocking” to view the blocked SMS;
B. Xiaomi: Go to the SMS box -> find and click “Block SMS” to see the blocked SMS.
② Apple (iOS):
a. Click “Settings” ->”Messages” in the mobile phone system, and check whether “Filter Unknown Senders” is enabled in “Message Filtering”. You can disable this button and resend, or view blocked messages in “Junk Messages”;
B. Enter the SMS box, click the “<Filter Criteria” button in the upper left corner, and view the blocked SMS in “Unknown Sender”.
Third-party software blocking:
For 360 Mobile Guard, Kingsoft Security Guard, etc., go to the third-party software to set and view.

② The inbox is full or the phone memory is not enough. Restart your phone after cleaning up.
③ Poor signal in your location or your phone was turned off when the verification message was sent.
④ For a dual-SIM device, check whether the card is placed in the right slot (switch the card between two slots and try again).
⑤ The phone has not been powered off for a long time. Shut it down and restart it, and try again.
⑥ The phone is in arrears.
⑦ If you do not receive a verification code on your phone when you get the code on the custom page of the third-party apps or custom apps, the verification code may not be sent due to app errors. Contact your company admin or third-party app admin to check the app.

(2) Reasons for not receiving verification code email in mailbox
① The verification code email is misidentified as spam.
Solution: In your Spam folder, check whether there is a verification email from “WeCom Team”.
② The email address of “WeCom Team” is added to the blacklist.
Solution: Remove the email address of “WeCom Team” (work_weixin@tencent.com) from the blacklist and add it to the whitelist.
③ The email address of “WeCom Team” is blocked by a created mail server.
Solution: Contact the admin to add the email address of “WeCom Team” (work_weixin@tencent.com)to the whitelist.

2. A message “No company found” appears. Unable to log in to WeCom.

(1) New members cannot log in to WeCom.
① If a new member wants to join a company, the admin can add the member account in the Corporate Directory. The new member can find the company by mobile number or email, and then log in to WeCom.
② Company members or admins can invite others to join the company. After invited members confirm to join the company, they can download the WeCom app and log in to WeCom.
③ The mobile number entered for login must be the same as that entered by admins in the Corporate Directory. If not, the desired company cannot be found for login.

(2) I have joined a company, but cannot find it when I log in.
① Contact your admin to check if your account has been deleted by mistake from the Corporate Directory. If your account has been deleted, your admin must add it to the Corporate Directory again.
② Contact your admin to check if you have quit the company. If you have quit the company, your admin must send an invitation message and you must log in to join the company within 30 days after receiving the invitation. Your account will be deleted automatically if your admin does not invite you to join or you do not log in to join the company within 30 days after receiving the invitation. If your account has been deleted, your admin must add it to the Corporate Directory again.
③ The mobile number entered for login must be the same as that entered by admins in the Corporate Directory. If not, the desired company cannot be found for login.

(3) A message “Create company” appears during the login process.
If you are prompted to create a company during the login process, the company is not found through the mobile number or email address you have entered. Contact your company admin to check the entered contact information.

Please check if WeChat has been installed on your phone.
If WeChat is not installed in an iOS system, you can enter your mobile number to log in.
If WeChat is not installed in an Android system, “WeChat Login” or “Login via Phone” option is available.
If you have installed WeChat but want to log in with your mobile number, you can tap the three dots in the upper right corner of the login screen and select login with mobile number.

For the account security, you will be required to complete verification when you log in to WeCom on a new device. You can only log in after you complete verification by following the instructions.
Detailed verification method instructions can be found at:About Verification upon Login to WeCom on a New Device

(1) You need to check if the mobile’s own network is functioning normally;
(2) You need to check the mobile’s system settings to ensure that WeCom is permitted to use mobile data and Wi-Fi.

6. When logging in to the WeCom app, it prompts “Select work identity”.

(1) Whether there is only one company or multiple companies, after choosing WeChat login/mobile number login, it is necessary to select a work identity to enter.
(2) If you log in to a certain company and then close the WeCom app (instead of logging out, you switch the WeCom to the console), and then reopen the WeCom app, you will directly log in to the previously logged-in company without the need to select the company identity.
(3) If you have not joined any company previously, you will be directed to the page for creating a new company.