I. Why is verification required for login on a new device?

For the account security, you will be required to complete verification when you log in to WeCom on a new device. You can only log in after you complete verification by following the instructions.

II. What are the verification methods?

1.Verify via other device

Tap “Verify via Other Device”, log in to WeCom on the original device and scan the QR code displayed on the new device. After you confirm, the login verification is successful.

2.Verify via SMS message

Tap “SMS Verification”, edit an SMS message as instructed and send it to the mobile number specified on the page. If “SMS Verification” is invisible, you can do as follows:
① If the WeCom account used is linked to a WeChat account, you can use WeChat authorization to log in to this WeCom account.
② If the WeCom account logged in via WeChat authorization is not bound with a mobile number, you can register a WeCom account on the official WeCom website by using this WeChat account. Then, authorize login to WeCom with this WeChat account, and the SMS verification option will appear.

3.Verify via account identity

Tap “Identity Verification for Account”, enter the ID card number corresponding to the real name of the current account and perform face recognition to complete identity verification.

4.Verify by the help of colleagues

Tap “Ask Colleague to Verify Your Account”, and the name of any company you have joined and a verification code are displayed. You need to ask 3 colleagues from the company to send the verification code in WeCom chats. After all of them send the verification code, you can complete the login verification.If you are unable to contact a colleague, please try reaching out to the company administrator for assistance. Colleague-assisted verification must be completed within 30 minutes.

If you have joined multiple companies and have logged in to some of them recently, you can click “Another” to change to another company for verification.

5. WeChat Verification

If you log in with mobile number and your WeCom account under this number is bound with WeChat, WeChat verification is required. The WeChat account you log in to on the same device must be the same as that bound with WeCom.

If the WeChat account you log in to on the same device is not the same as that bound with WeCom, a message will appear showing that “Verification failed. The WeChat account used for verification is not the same as that bound with the current WeCom account. Change to another WeChat account before further verification.”

You will receive a “Verification successful” message only when the WeChat account you log in to on the same device is the same as that bound with WeCom.

III. What do I do if I fail to complete verification for login on a new device by following the instructions?

Verification methods are provided according to the login status. When you are prompted for login verification, you need to complete verification by using the available methods. If you fail to complete verification by following the instructions,you can follow the “WeCom” Official Account in WeChat and contact us through “Find Us” -> “Contact Customer Service”.