I.Assign an account with advanced email features manually

1.On the mobile side, go to [the WeCom App -> click the “三” in the upper left corner of “Messages” page -> go to Advanced Features -> Purchased Features -> Email], and select “Assign”.

2.On the computer side, go to [the WeCom App -> the left menu bar -> Advanced Features -> Purchased Features -> Email], and select “Assign”.

3.The admin console provides 2 paths to assign an account with advanced email feature:

• [Admin Console -> Advanced Features -> Purchased Features -> Email], and select “Assign”
• [Admin Console -> Collaboration -> Email -> Overview -> Manage Advanced Features], and select “Assign”
  

II. Enable automatic assignment of an account with advanced email features

1.After purchasing advanced email features, you can set up automatic assignment. You can check the options “Automatically assign to members with full capacity” and “Automatically assign to members whose requests have been approved”.
2.Automatically assign to members with full capacity: When enabled, advanced features will be automatically assigned to members when their capacity is full and they cannot upload files;
3.Automatically assign to members whose requests have been approved: When enabled, advanced features will be automatically assigned to members once all approvers have agreed to their requests. Upon activating the switch, if there are members who meet the assignment criteria, a pop-up will remind you: “When automatic assignment activated, advanced features will be instantly assigned to members with full capacity or whose requests have been approved”.
Note:
(1) When triggering immediate assignment, if there are insufficient advanced accounts available, accounts will be assigned based on order of the trigger times when the capacity is full/the request approval times.

III. Tips about assigning account with advanced features

1.After assigning advanced email features, adjustments can only be made on the day of assignment and after 90 days.
2.When purchasing within a specified range or assigning after purchase, it supports dynamic assignment of advanced features based on departments and tags. When new members are added to a department or label, they will be automatically allocated.
(1) If insufficient advanced features are available for assignment, and the members added through departments or tags have not been fully assigned with features, they will be automatically assigned with after purchasing additional accounts. However, if there are still not enough advanced accounts to assign (the number of unassigned accounts exceeds the quantity purchased), the system will assign accounts based on the activation order in Contacts.
(2) The system’s automatic assignment will have corresponding assignment records in the assignment details.
(3) Manual assignment of advanced feature accounts is not supported if purchase is company-wide, and the specified range of purchases does not support manual assignment.
（4）Email accounts assigned to advanced email features have unlimited storage capacity, with a total storage limit of no more than 1 million emails per account.

IV. Members can request for accounts with email advanced features through the following methods

Members can log in to [the WeCom App -> click the “三” in the upper left corner of the message interface -> go to Advanced Features] to select the advanced email feature, and click “Request Now” to submit the request.
It supports unified submission of requests for team members who need to use advanced features, assisting administrators in better handling member requests and facilitating purchases.
Starting from version 4.1.22, after member submits a request, the administrator will not receive the request immediately. The request will first go to the superior approver, and upon their consent, the administrator will then receive it.

After a member submits a request for using advanced features, if they need to cancel the request, they can [click the “三” in the upper left corner of the message page -> go to Advanced Features -> click the requested advanced features -> go to Advanced Feature Request Details -> More in the bottom left corner -> Cancel]; or on mobile side, go to [Workspace -> Approval -> Submitted] to revoke the approval form. Once the approval form is successfully revoked, the request will be canceled.

V. View the accounts with advanced email feature assigned by the company

1.On the mobile side, go to [the WeCom App -> click the “三” in the upper left corner of “Messages” page -> go to Advanced Features -> Purchased Features -> Email], and click “Assigned Users”.
2.On the computer side, go to [the WeCom App -> the left menu bar -> Advanced Features -> Purchased Features -> Email] to click “Assigned Users” to view the assigned accounts with advanced features.
3.The admin console provides 2 paths to assign an account with advanced email feature:
[Admin Console -> Advanced Features -> Purchased Features -> Email] and select “The Number of Users”
[Admin Console -> Collaboration -> Email -> Overview -> Advanced Management Features] and select “Assigned Users”

VI.FAQs

1.Allocation of Advanced Feature Accounts for Email Not Taking Effect

(1) Please log in to the WeChat Work Admin Console -> Collaboration ->Email ->Email Management ->Disable Email 】to check whether any member’s email has been disabled. If so, disabled email accounts cannot be assigned advanced feature accounts. Please enable the account and try again.
(2) If the allocation of advanced feature accounts by department/tag does not take effect, click Address Book in the WeChat Work Admin Console to confirm whether the member has activated and logged into their WeChat Work account. If not, please log in to the WeChat Work account and try again.