I. File a complaint against a WeCom user

If you encounter any fraud while communicating with a WeCom user, you can navigate to the user’s detailed profile, click the top right corner, and select “Report” to submit your feedback.

(1) The complaint option is available for WeChat Contacts, WeCom Contacts, and external group chats.

(2) If you are unable to file the complaint, you can go to the mobile app, tap the “三” icon in the upper left corner of the message page -> the settings icon in the lower right corner -> “Help & Feedback”, scroll to the bottom and click “Contact Customer Service” to get assistance (note that if you are not an admin, consult with the admin first).

(3) If there is any financial or property loss, it is recommended that you also file a police report.

II. Obtain complaint proof

When filing a complaint against a WeCom user or group chat, you must provide the corresponding employee ID (for employee complaint evidence) or group evidence (group complaint evidence). For specific steps on how to obtain them, please refer to: Guidelines for Obtaining Complaint Evidences