Members can manage their welcome messages for new members and apply them to student groups in batches. After group owners configure a welcome message in their student groups, students will receive a welcome message when joining the group chat.
I. Set Welcome Messages for New Members
1. Welcome messages for new group members can be created by company admins or owners, or by the members themselves. They can be set up in “Workspace” -> “Student Group” -> “Welcome Messages for New Members” on mobile or PC. (Not supported on Mac)
2. Admins can also set them in “Admin Console” -> “Students and Partners” -> “Contact Students” -> “Add Student” -> “Welcome Messages for New Members”.
3. When adding a welcome message, you can select the option “Insert Student Alias”. Once it is selected, new members’ names will be included in the welcome message.
4. Limits for welcome messages
① The maximum number of group welcome messages created by all super administrators of a company is 1,000;
② The maximum number of group welcome messages created by all owners for a management rule is 1,000;
③ The maximum number of group welcome messages created by a member is 1,000.The group welcome message configured on the mobile app does not support GIF animations. When configured in the Admin Console, Mac/Windows clients support dynamic graphics, while the mobile app supports static graphics.
Starting from version 4.1.36, each group welcome message can be configured for up to 2,000 the most recently active group chats from the dimension of group owner. Exceeding this limit will prevent further configuration.
Each group welcome message has a text limit of 3,000 characters, excluding the inserted “Student Alias”.
Only one group welcome message can be configured for a single student group.
II. Admins/Owners Add Welcome Message Assets
This asset library is edited by super admins and persons in charge and can be used by users within the applicable scope after it is saved.
III. Members Add Welcome Message Assets
Members can manage their welcome messages for new members and apply them to student groups in batches.
(1) Path: “Workspace” -> “> Student Group” -> “Welcome Messages for New Members”
(2) All members can create their own welcome messages in “My Welcome Messages for New Members”, but can only use these welcome messages by themselves.
(3) Members can view both their own welcome messages and welcome messages created by admins/owners in “My Group Welcome Messages”.
(4) Members can apply a welcome message to at most 100 student groups on the “Select student group” page.
IV. Set/Delete Welcome Messages for New Members in Group Chats
On mobile: In a group chat, tap “…” in the upper right corner, and then tap “Welcome Message for New Members” -> “Configure Welcome Message”/“Clear Welcome Message”.
On PC: In a group chat, click “…” in the upper right corner, and then tap “Welcome Message for New Members” -> “Configure Welcome Message”/“Clear Welcome Message”.
IV. Welcome Message Not Displayed for New Members
Possible reasons are as follows:
1. The invitee is not a member within the scope of Contact Students.
2. The group owner did not set a welcome message and interval.
3. The invitee is a member in the company Contacts. Welcome messages are applicable to WeChat users and WeCom users from other companies only.
4. The invitee joined the group shortly after a welcome message appeared for the last invitee. The welcome message would not appear within a specific interval (10 minutes by default. Options include 3 minutes, 10 minutes, 30 minutes, 60 minutes, and 120 minutes).
5. The welcome message will also not appear when the group owner sends a message within the specific interval.