To provide companies with continuously updated management tools and to help companies standardize external business operations and improve service quality, WeCom has adjusted the External Contact feature and is gradually rolling it out in a phased approach. Each company will be provided with a free quota of 2,000 external contacts for the management of customer relationships and contacts. If a company exceeds this quota, they can purchase a larger scale on demand to continue using the service.

Notes:

1.Customers that have been added will not be affected: regardless of the number, you can continue to communicate with, serve, and manage customers. If you need to add new customers, you must purchase based on the total number of customers.
2.We have reserved a grace period for you. You can check the time limit by clicking “Workspace” -> “Contact Customers and Management” -> “Customer Group”/“Contact Customers”.
3.After the grace period ends, the aforementioned page will no longer display the time. When the maximum number is reached, you will need to purchase additional Number of External Contacts to add new external contacts.