I. How to Lock a Folder

Operation path: Log in to the WeCom business email on the webpage, go to [Settings -> Folders and Tags -> Locked Folders Section] to configure.
Locke areas: You can set independent access passwords for My Folders, Other Emails, Notes, or Calendar.

• Members who have associated their WeChat accounts: After verifying their identity by scanning the QR code with WeChat, they can set a password.
• Members who have not associated their WeChat accounts: You can set a password directly.

Tip:
1.There are no specific format restrictions for the password. It is recommended to set a password that is familiar and not easily forgotten to ensure account security.
2.After the password is successfully set, log out of the email and log in again. When accessing a locked folder, the system pops up a password verification window. Enter the correct password to view the emails within that folder.

II. How to Modify or Remove the Folder Password

Operation path: Log in to the email on the webpage, go to [Settings -> Folders and Tags -> My Folders], and click [Modify Lock Settings].

• For members who have associated their WeChat accounts: Scan the QR code with WeChat to verify identity, then choose “Unlock” or “Change Password”.
• For members who have not associated with WeChat: Enter the current password to verify identity, then reset or remove the password.
  

III. FAQs

1.Can an administrator remove the “Folder Lock” for a member’s email?

Currently, this is not supported. The member must log in to the web version of the email to modify or remove the folder lock themselves.

2.Why are emails in locked folders not visible in third-party email clients (such as Outlook, Foxmail)?

If a folder is locked on the web version, emails within that folder will not be synchronized to the third-party clients via protocols like IMAP. To view these emails in a client, first remove the lock setting for the corresponding folder on the web version.