Scan the QR code to watch the video tutorial.
First, download the WeCom app. Open the WeCom app, tap “Scan QR Code”, and then scan the QR code sticker on the device to configure the network. Before you connect the device to the Internet, complete the following steps.
1. Android phone
1) Enable your phone’s Bluetooth.
2) Enable your phone’s Wi-Fi to connect to a Wi-Fi network. (If you need to connect to a mobile hotspot, enable “Hotspot” on that phone.)
3) Enable your phone’s location access. (On your mobile, go to “Settings” -> “Privacy” -> “Location”.)
2. iOS phone
1) Enable your phone’s Bluetooth.
2) On your mobile, go to “Settings” -> “WeCom” and allow WeCom to use Bluetooth.
3) Enable your phone’s Wi-Fi to connect to a Wi-Fi network.
4) Enable your phone’s location access.
ZK-T1 - Link device
(A device can be linked only by the WeCom company creator or a device admin of the company.)
1. After the network is configured, the “Device details” page is displayed. Set the available scope and tap “Link device”. Members who are added to the available scope are allowed to punch in/out with this device.
2. When the device is linked, the following message is displayed: “Linked successfully. Syncing data. Please wait…”
(If the device is not linked, scan the QR code again to go to the “Device details” page and link the device again.)
If the QR code sticker of the device is lost or damaged, the admin can find the device via Bluetooth or enter the SN to link the device. In WeCom, go to “Workspace” -> “Manage Company” -> “Device Management” -> “Add Device”. (You can find the SN on the back of the device.)
1. Enrollment by admins - Enroll fingerprints on device
In the WeCom app, go to “Workspace” -> “Manage Company” -> “Device Management” -> “Device details” -> “Fingerprint information”.
Make sure that the device status displayed in the device details is “Connected”. In the WeCom app, a device admin can select a member to enroll. Then, follow the instructions displayed on the attendance recorder to enroll the member’s fingerprints. You can enroll multiple fingerprints for each member. When a fingerprint is enrolled, a success message is displayed.
If you need to re-enroll a fingerprint, you must remove the existing fingerprint before re-enrolling.
2. Enrollment by members - Enroll fingerprints on device
In the WeCom app, go to “Workspace” -> “Manage Company” -> “Device Management” -> “Device details” -> “Enroll employee info” and enable automatic enrollment.
After automatic enrollment is enabled, company members can use WeCom to scan the QR code on the device or the QR code sticker included with the device, and follow the instructions displayed on the attendance recorder to enroll their fingerprints.
After a smart device is linked to a company, the super admin and sub-admins with admin permissions to the device can view and manage the device in the WeCom app and admin console.
In the WeCom app, go to “Workspace” -> “Manage Company” -> “Device Management”.
In the WeCom admin console, go to “App Management” -> “Smart Devices”.
1. Alias
The alias identifies the device in applications and systems.
2. Firmware upgrade
You can update the firmware of the smart device here when new firmware versions are available. We recommend that you use the latest firmware that includes bug fixes and new features.
3. About this device
You can view information about the device here, such as its name, model, SN, brand, manufacturer, and official website, and contact the customer service of the device supplier.
4. Remove this device
After the device is removed, the device will be unlinked from your company and members’ identity information on the device will be erased. The identity information on other devices linked to your company will not be affected.
Mount on desk
Mount on wall
1. Use a screwdriver to remove the four screws on the top and bottom of the device, and remove the rear cover plate.
2. Unplug the power cord from the device and remove it from the rear cover plate slot.
3. According to the screw holes on the rear cover plate, drill two holes at the mounting position on the wall.
4. When you are done, feed the power cord through the slot in the rear cover plate and run it downwards as shown in the figure.
5. Use expansion screws to secure the rear cover to the wall.
6. Plug the power cord into the device, seat the device into the rear cover plate, and tighten the screws on the top and bottom of the device.
1. Why is the original punch record unavailable?
Please check if the Attendance app is disabled. You can enable it again, but the previous punch records will not be re-uploaded.
2. Can I view the punch records on an attendance recorder?
Not supported on ZK-T1.
3. ZK-T3 prompts “Connection failed.”
ZK-T3 can only be connected to 2.4GHz WiFi networks. Select “Connect to other networks” and connect through a 4G mobile hotspot.