I. What is “Data Security Program”?
Data Security Program aims to protect the critical data of companies and their employees. For this purpose, it allows companies to back up WeCom data. If any WeCom data is accidentally deleted or corrupted (case studies), the data can be recovered from the backup, helping companies prevent losses.
II. What services does the Data Security Program provide?
Data Security Program provides data backup, data warning, and data recovery.
1. Data backup
Purchase the Data Security Program to use the data backup service for one year. The following data are backed up:
● Customer data
● Employee data
● (Official) App data
● Company Contacts
2. Data warning
Purchase the Data Security Program to use the data monitoring and warning service. Warnings are given for:
● Exceptions in members’ accounts
● Exceptions in customer relationships
● Exceptions in customer groups
3. Data recovery
When data backup is enabled, if any of the following data is accidentally deleted, the super admin can go to “Workspace” -> “Data Security Service” in WeCom to recover the data:
● Member accounts
● Deleted company
● Email data
● Customer relationships
● Customer tags
● Approval data
● WeDrive data
● QR code for adding customers
● Doc data recovery
● Report data recovery
In addition to the above self-services, if a large amount of data is accidentally deleted or the following two recovery services are required, company admins can purchase expert services that are offered by the data experts from the WeCom data service team:
● Organizational structure recovery
● Message recall
After the Data Security Program is activated, if any data is accidentally deleted, company admins can recover the data within 14 days. Data that is deleted more than 14 days ago cannot be recovered.
For more information about the application scenarios and service details, see Service description and data recovery scope
III. Case studies
Since it was launched by WeCom, the Data Security Program has received great attention from companies. At the early stage of its trial run, our program helped many companies solve problems in their actual operation, and gain their recognition. This section describes the cases where Data Security Program is used.
Case 1
“A former employee of a well-known financial company maliciously deleted their customers before leaving the company, resulting in the loss of critical customer data and severe economic impacts. Fortunately, the company managed to recover the deleted customer data with the “customer relationship recovery” service of the Data Security Program, and greater loss was prevented.”
Case 2
“When a large supermarket was synchronizing contacts with an API, an error occurred, with over 3000 accounts deleted, and tens of thousands of customers out of touch. After the incident, the company recovered all the account data using the “member account recovery” service of the Data Security Program, quickly resuming normal business operation.”
Case 3
“A financial and tax service provider deleted its company in WeCom due to an operation error, leading to loss of massive business documents and financial data, and a severe impact on its business operation. Thanks to the “deleted company recovery” service of the Data Security Program, the deleted company and all of the deleted data were recovered, helping the company return to normal operation.”
Case 4
“A large dairy producer deleted its QR code for adding customers by mistake, and the QR code printed on hundreds of thousands of products in various retail stores became unavailable, resulting in a huge potential economic loss. With the help of the “QR code recovery” service of the Data Security Program, the company successfully recovered the QR code, preventing potential losses.”
Case 5
“A logistics company deleted dozens of templates in the Approvals app by mistake, resulting in loss of critical data concerning salary adjustment, financial affairs, and personnel archives. The accident occurred during the fiscal audit period when the company was in urgent need of data. Thanks to the “approval data recovery” service of the Data Security Program, the company managed to recover all the approval data without affecting its management.”
Case 6
“An employee at a major automotive manufacturer, due to internal conflicts with the company, maliciously deleted a large volume of critical corporate document data, severely disrupting production operations. Through the “Document Data Recovery” service provided by the Data Security Program, the company successfully restored the lost documents. This enabled the rapid resumption of production and prevented further losses.”
IV. How to purchase the “Data Security Program”
Super admins can go to “Workspace” -> “Manage Company” -> “Data Security Program” in the WeCom app and tap “Activate Data Security Program” to purchase the Data Security Program.
Or go to “Security and Management” -> “Management Tool” -> “Data Security Program” in the Admin Console and click “Activate Data Security Program”.
V. How to enable data monitoring and warning
1. After the Data Security Program is activated, the super admin taps “Waning and Recovery” on the Data Security Program homepage to open the warning configuration page.
2. Select the items to be warned (in the following figure, Members’ Account Exception is selected)
3. Set warning rules
VI. How to recover data
1. Make sure that the “Data Security Program” service is activated.
2. Company admins can tap “Workspace” -> “Manage Company” -> “Data Security Program” -> “Recover Data” to perform data recovery. (This entry point is available to company admins only.)
3. To use a self-service recovery, admins only need to click the corresponding service and select the target data for recovery. (The following figure uses account recovery as an example.)
4. To use recovery services offered by the data service team, click “Expert” to join the company service group.
VII. FAQs about “Data Security Program”
1. Can I recover the data deleted before Data Security Program is activated?
If company data without data security enabled is not backed up in advance, recovery cannot be guaranteed.
If the data is very important, super administrators can access “Workspace” -> “Manage Company” -> “Data Security Program” -> “Data Reconstruction” on the mobile phone to try to reconstruct the data, but the high reconstruction cost will result in additional expenses and cannot guarantee the integrity of data recovery.
2. When is the WeCom data service team available?
The data service team is available from 9:00 to 12:00 and 14:00 to 19:00 on weekdays.
3. Who can initiate a data service request?
Only super admins can initiate a data service request.
4. How is the “Data Security Program” charged?
The “Data Security Program” is priced based on the number of accounts in the Contacts. Company admins can go to “Workspace” -> “Manage Company” -> “Data Security Program” in the WeCom app and tap “Activate Data Security Program” to view the price.
5. What payment methods can I use to pay for the “Data Security Program”?
In the WeCom app, you can pay through WeChat Pay or transfer/remittance.
In the Admin Console, you can pay through WeChat Pay, e-bank, or transfer/remittance.
6. Can I enter into a contract for the “Data Security Program”?
Both e-contracts and paper contracts are available. Admins can request a contract in “Admin Console” -> “Security and Management” -> “Management Tools” -> “ Data Security Program “ -> “Order Details” -> “Request Contract”.
Note: The name of the “Contract Applicant” must be consistent with that of the entity to use the service.
7. Can I get an invoice after purchase?
Admins can request an invoice in “Admin Console” -> “Security and Management” -> “Management Tools” -> “ Data Security Program “ -> “Order Details” -> “Request Invoice”.
Electronic general VAT invoices and electronic special VAT invoices can be issued.
Note: Paper invoices are not available.
8. What data cannot be recovered by using the “Data Security Program”?
Deleted group chats cannot be recovered.
Blocked member accounts, companies, and group chats cannot be recovered.
Local chat records manually deleted by members cannot be recovered.
If you want to recover any other data by using the “Data Security Program”, contact our data service team.