I. Purchase

Method 1: In the admin console, go to “App Management” -> “Apps” -> app details page -> “App Version” -> “Update to Paid Version” -> “Purchase” or “Update Other Apps at the Same Time”.

Method 2: On Android devices, go to “Workspace” -> “Manage Company” -> “App Management”, select an app and tap “Update to the Paid Version” -> “Purchase”.

II. View purchase order

Log in to the admin console, go to “App Management” -> “Apps” -> “Third-party” -> “View Purchase Order”, or in the WeCom app, go to “Add Apps” and tap the order icon in the upper right corner to enter the order purchase page.

III. Contact service provider

Method 1: Log in to the admin console, go to “App Management” -> “Apps”, select a third-party app and contact service provider by calling the service hotline shown at the bottom of app details page.
Method 2: In the WeCom app, go to “Workspace” -> “Manage Company” -> “App Management”, select an app to enter the app details page and tap “Update to the Paid Version”. Contact the service provider by calling the service hotline shown in the app.

IV. Payment failed. Unable to update to the paid version.

If bank payment fails due to the inability to install the bank certificate or security component in the new browser page, you can copy the payment link in the browser and open it in the IE browser to make payments. Or, you can click “Pay in IE Browser” in the upper right corner of the order page and “Copy Payment Link” to copy the link to the clipboard. Then, open it in the IE browser to make payments.