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1. Members can create a report in the inspection report app and submit it in either “Completed by Me” or “Report to Unit” way.

If the ticket has been processed, select “Completed by Me”. In this case, the report is in completed state and will be closed, with the handling process completed.
If the ticket has not been processed, select “Report to Unit”. In this case, the ticket will be submitted to the unit center and waits for assignment by unit supervisors or super admins, while the report is in to-be-assigned state.

2. Unit supervisors or super admins can then handle the to-be-assigned ticket reported to the unit.

If the ticket has been processed, select “Completed by Me”. In this case, the report turns from to-be-assigned to completed state.
If the ticket has not been processed, select “Assign to others”. In this case, a company member will be designated as the handler, with the report turning from pending to in-progress state.

3. The handler can change the ticket to completed state or transfer the ticket to other members for handling. If the ticket is completed, the handling process ends and the ticket is closed, which will be notified to the submitter via app notifications.