I.Print cloud box - Video tutorial

Video - Click to watch

II. Print cloud box - Configure device

Step 1: Go to the “Device Management” page.
In the WeCom app, a device admin can go to “Workspace” -> “Manage Company” -> “Device Management”.
Tap “Add” in the upper-right corner to add the device.
If you are using an Android phone, scan the QR code printed on the print cloud box and go to Step 4.

Step 2: Go to the “Device Management” page.
Use the WeCom app to scan the QR code printed on the print cloud box to go to the device details page.

Step 3: Set the alias of the print cloud box.
On the device details page, tap to set the alias to identify the device in applications and systems.
Enable your phone’s Bluetooth and tap “Set network” to go to the Wi-Fi configuration page of the print cloud box.
Step 4: Configure the Wi-Fi network of the print cloud box. (Skip this step if you are using a wired connection.)
Tap “Set network” to go to the print cloud box Wi-Fi configuration page and tap “Password is required for the connection”.
Enter the Wi-Fi password to automatically configure the network.
If the network is configured, you are redirected to the device details page. If the network is not configured, a failure message is displayed.

Step 5: Add the print cloud box.
On the device details page, tap “Add” to automatically link the device. If the device is linked, the device’s indicator light turns green.

III.Print cloud box - Add a virtual printer

(1)The admin goes to WeCom app -> “Chats” -> “My Customer Service” and provides the print cloud box SN and printer model to get the printer URL.
(2)Open “Control Panel” -> “All Control Panel Items” -> “Devices and Printers” on PC.
(3)Click “Add a printer” -> “The printer that I want isn’t listed”, and add the printer using an IP address or with manual settings.

IV.Print cloud box - How to print

1. Go to the desired file or image in WeCom.
   (1) Tap and hold an image to display the “Printer” button.
   (2) Open the file and tap “Print” in the upper-right corner.

2. After you tap print, the print settings page is displayed. Select WeCom Cloud Printer and set “Paper type”, “Copies”, “Color mode”, and “Print mode”. For “Print mode”, select “Scan QR code” or “Print directly”.
   Horizontal printing/double-sided printing are not supported.

3. If you select “Scan QR code”, scan the QR code included with the print cloud box to view the print queue, and tap to print.

4. Retrieve the document at the printer connected to the print cloud box.
   

V. FAQs

1. How can I remove/unbind the Print Cloud Box?
Admins can go to “Workspace” -> “Manage Company” -> “Device Management” -> “Device Details” -> “Remove Device” to remove a device.

2. Can the IP address of the Print Cloud Box be manually set?
No. Currently, manual IP address settings are not supported.

3. Issues with the indicator lights on the Print Cloud Box
Solid yellow light: System initialization.
Solid red light: Network connection failure or device unbound.
Blinking red light: Printer not recognized.
Solid green light: Normal network connection.
Blinking green light: Printing in progress.

4. How many printers can be bound to a Print Cloud Box?
Only one printer with a single IP address can be connected to a Print Cloud Box at a time.

5. What file formats does the Print Cloud Box support?
Currently supported formats include: csv, doc, docx, dot, dotx, ppt, pptx, pot, potx, xls, xlsx, xlt, xltx, rtf, wps, wpt, et, ett, dps, dpt, txt, log, pdf, png, jpg, jpeg, bmp, and gif.

6. Does the Print Cloud Box support duplex printing and landscape printing?
No. Duplex printing and landscape printing are not supported.
If your printer supports duplex printing, you can still use the duplex printing function when printing from a computer. However, duplex printing is not supported for printing through the Print Cloud Box software.

7. Is it possible to view printing history through the Print Cloud Box?
No. Printing records cannot be viewed through the Print Cloud Box.