I. Purpose

1. A member can add external contacts or WeChat contacts only after identity verification.
2. The real name can be displayed to external contacts.

II. Instructions

WeCom supports identity verification of users from Chinese mainland, Hong Kong, Macao, Taiwan, and overseas regions.

1. Entry point

“WeCom app” -> “Button on the top left of the message page” -> “Profile Photo” -> “Personal Information” -> “Name” -> “Identity Verification”

2. For users from Chinese mainland

Currently, two methods are available for identity verification.
(1) If you have your identity verified in WeChat, your real-name information will be automatically synchronized to WeCom after your WeChat and WeCom accounts are bound.
(2) If you have not verified your identity in WeChat, you can verify your real name through facial verification. (This verification method is available only for users from Chinese mainland.)
(3) If your identity cannot be verified by using either of the two methods above, you can submit your identity information for manual verification and approval.

3. For Users from Hong Kong, Macao, Taiwan, and Overseas Regions

You can access [Verification for Hong Kong, Macao, Taiwan and Overseas Users] from the verified name page, and provide any of the following documents: overseas ID card, passport, driver’s license, permanent residence ID card, Mainland Travel Permit for Hong Kong and Macao Residents, or Mainland Travel Permit for Taiwan Residents. All the above documents must be valid and not invalidated. Additionally, you need to provide a mobile phone statement/bank statement from the last 3 months, with a review time of 3 business days.

Note 1: The phone bill must use a mobile number that is personally registered under your verified name. It can be either a domestic or international number, and it does not have to be associated with your WeCom account.
Note 2: If your mobile app is already updated to the latest version but you still cannot see the overseas real-name verification entry, the reasons are as follows: ① Users who have already completed real-name verification will not have a real name entry. ② Currently, users in the United States and France are not eligible for overseas real-name verification.
Note 3: Chinese citizens must complete real-name verification through the “Real-name Verification for Chinese Mainland Users” process.

III. Change the real name

Thank you for using WeCom. WeCom advocates the “People as Service” concept and recommends that each account be associated to a real employee identity.
This not only effectively prevents the risk of identity impersonation but also ensures that services remain authentic and credible.

Arbitrarily changing the verified name may lead to enterprises having a large number of shared accounts, and the service quality of these accounts cannot be guaranteed.

Therefore, accounts that have completed real name verification can only be supported if the employee changes their own name. We apologize for any inconvenience caused.

Employees can contact customer service agents for assistance via [WeChat -> Follow the WeCom official account -> Find us -> Contact Support] or [WeCom client side -> My Customer Service]

IV. Hide/Display real name on personal information

Currently, it is not possible to completely hide the real name field in external information. However, you can choose to display your name as an alias by going to the Chats page, tapping the “三” icon in the upper-left, tapping the profile photo to enter the “Personal Information” page, and then tapping “Info Displayed to External Contacts” -> “Name display” in the WeCom app.

After the settings, your alias will be preferentially displayed to external contacts, while the real name is displayed as “**+last character of your name”.

V. FAQs

1. Real-name verification prompts “The number of accounts authenticated with the same identity has exceeded the limit. Unable to continue.”
Currently, one ID card support real-name registration of 5 WeCom accounts. If you need to perform real-name verification, you can deregister the “unused” WeCom accounts.
Note: A deregistered account cannot be recovered, and all data will be permanently deleted. Please proceed with caution.

For instructions on how to deregister a WeCom account, please refer to: “How to Deregister a WeCom Account”

2. How many WeCom accounts can be verified with the same ID card?
Currently, one ID card support real-name registration of 5 WeCom accounts.