I. Change the profile photo

1. Admins can log in to the admin console, choose “My Company” -> “Contacts Management”, click “Modify” in “Fields editable by members” and select “Profile Photo”.

Admins can change the profile photo of a member on the member’s details page in “Contacts” of the admin console.

A member can log in to the WeCom app, tap the button on the top left of the message page, and then tap the profile photo to change another one.

2. The profile photo must be square-shaped, and its size should match the width of the mobile screen. It is recommended to upload an image smaller than 480x480 pixels.
Note: Android only supports images up to 16 MB, while iOS has no such size restriction.

3. If the profile photo on WeCom has never been changed, the profile photo on WeChat will be automatically synchronized to WeCom after WeChat and WeCom accounts are bound. If the profile photo on WeCom has been changed, that on WeChat will not be synchronized any more.

II. Change the mobile number

1.A member can log in to the WeCom app, tap the button on the top left of the message page, and then tap the settings icon. On the “Account & Security” tab, select “Mobile” and tap “Change mobile number”.

Face recognition is not required for member identity.

2.For a member who has never logged in to the company, admins can modify the member’s mobile number on the “Contacts” tab of the admin console. If the member has ever logged in to the company, admins cannot modify their mobile number in Contacts.

III. Change the alias

Method 1: Admins can modify the alias of a member on the member’s details page on the “Contacts” tab of the admin console.

Method 2: A member can log in to the WeCom app, tap the button on the top left of the message page, and then tap the name to enter the personal information page to change the alias.

IV. Change the gender

1. For members

A member can log in to the WeCom app, tap the button on the top left of the message page, and then tap the name to enter the personal information page to change the gender.

2. For admins

Admins can change the gender of a member on the admin console or WeCom app.
Admin console: “Contacts” -> “Edit member info” -> “Gender”

WeCom app: “Contacts” -> “Edit icon in the upper right corner” -> “Select a member” -> “Edit Member” -> “Gender”

V. FAQs

1. The “Alias” option is unavailable on the personal information page.
(1) The admin needs to go to the WeCom Admin Console -> “My Company” -> “Contacts Management” -> “Member Info Display”, and check the option to display the alias.

(2). If the “Alias” option is selected under “External Information Display” but not under “Member Info Display”, the member needs to open the WeCom app, go to “Personal Information” -> “Info Displayed to External Contacts” -> “Name display”, select “Alias”, and then tap “Save”.

2. Changing mobile number prompts “Your behavior or environment is abnormal. Unable to change the phone number.”
If you have changed the mobile number or performed new device verification recently, the environment will be considered untrusted. You can try again after 72 hours.

3. I received a message “Your phone number XXXX has been bound by another user. Change your phone number promptly. Click to change”.
When changing the phone number, you need to enter the new phone number and the verification code. Please check if the phone number is bound to another WeCom account.

If you have two WeCom accounts, and you bind the phone number 123 to Account A and then to Account B, Account A will display this prompt.