I. Enabling “Request for correcting missed punch”

Admins can enable “Request for correcting missed punch” by selecting the option when setting up punch rules.

When setting “Request for correcting missed punch”, companies can select the exception status for which a correction request is allowed. The options include: missed punch/absence, late arrival, early departure, other exceptions (including location and device exceptions), and normal.

Once this option is enabled, members subject to this option can submit requests for correcting missed punch in case of late arrival/early departure/location exception/WiFi-based punch exception/device exception. After approval, the punch exception will be calibrated and displayed in the punch records.

If the “Normal” status is allowed for correction, members can submit a correction request even when their punch is normal. For instance, if the punch-out rule is set for 17:00 and a member punches out at 17:30 and leaves the office at 20:00 without updating the punch-out time, the member can submit a request to correct their actual leaving time.

If an employee selects an exception type that is not specified in the punch rules, they will receive a prompt saying “The punch rules you are subject to do not allow for XX corrections when submitting a correction request. If you have any questions, please contact the admin.

Admins can set “Reminder on Correction of Missed Punch” for all members to remind them of correcting missed punches.

II. Allowed users of the [Correction of Missed Punch] template

● Whether Correction of Missed Punch is enabled or disabled depends on punch rule settings.
● The [Correction of Missed Punch] template cannot be disabled or deleted manually, but will be enabled or disabled as per whether “Correcting missed punch is allowed” is set in the punch rules; the template is enabled if it is set in the punch rules, and the allowed users are the punch members; the template is disabled if it is not set in the punch rules.

III. How does a member submit a request for correcting any missed punch?

Method 1:
In “Workplace” -> “Attendance (Punch)” -> “Statistics” -> “My Statistics” from mobile, tap a punch exception, and then tap “Submit a request for correcting missed punch” in the Punch-in/out Details page.

Method 2:
Tap “Workplace” -> “Attendance (Punch)” -> “Send Request” -> “Correction of Missed Punch” -> “Go to Punch” from mobile, select a punch exception, and then tap “Submit a request for correcting missed punch” in the Punch-in/out Details page.
Method 3:
In the WeCom app, tap “Workbench” -> “Approvals” -> “Correction of Missed Punch”, select the date and time for the correction, fill out the approval form, and then submit.
Method 4:
In “Workplace” -> “Attendance (Punch)” -> “Exceptions pending this month” from mobile, tap “Handle” next to the daily punch report of a specific date, and then tap “Correction of Missed Punch”.

IV. Why is “Submit a request for correcting missed punch” not displayed?

1. Check with your admin on whether “Request for correcting missed punch” is selected under the punch rule applicable to you.
2. You may not see this entry point if you are in the punch rule whitelist.
3. You may not see this entry point if you fail to request correction of missed punch within the specified period of time.
4. When no record or abnormal clock-in/clock-out status dose not show in the attendance records, a correction request is not allowed. You can wait until the next day’s attendance records is calculated, then submit the correction request.
Note: If “Normal” is selected in the correction type, members can also submit a correction request even if they conducted regular attendance.

V. Members enable “Reminder for Correction of Missed Punches”

Members can go to WeCom app -> “Workspace” -> “Attendance (Punch)” -> “…” in the upper-right corner” -> “Punch Settings” to enable “Reminder for Correction of Missed Punches”. After it is enabled, members with abnormal punches will be reminded to submit a request for correction of missed punches via the Attendance (Punch) app the next day.
If this option is enabled and a member fails to handle missed punches for 14 consecutive days, reminders will no longer be sent.
Note：Admins cannot enable the setting for all members centrally. Members must enable it themselves.