Members can manage their welcome messages and apply them in bulk to customer groups. Upon successful configuration, customers will receive the message when they join a group.
I. Configure a group welcome message
1. Welcome messages can be created by company admins or business owners, or members themselves. It can be set in “Workspace” -> “Customer Group” -> “Welcome Messages for New Members” on mobile or PC (currently not available on Mac).
2. Admins can also set it in “Admin Console” -> “Customers and Partners” -> “Contact Customers” -> “Add Customer” -> “ Welcome Messages for New Members”.
3. When adding a welcome message, you can select “Insert Customer Alias”, and the welcome message will include the name of the person joining the group.
4. Limits of welcome messages
① The maximum number of group welcome messages created by all super administrators of a company is 1,000;
② The maximum number of group welcome messages created by all owners for a management rule is 1,000;
③ The maximum number of group welcome messages created by a member is 1,000.The group welcome message configured on the mobile app does not support GIF animations. When configured in the Admin Console, Mac/Windows clients support dynamic graphics, while the mobile app supports static graphics.
Starting from version 4.1.36, each group welcome message can be configured for up to 2,000 the most recently active group chats from the dimension of group owner. Exceeding this limit will prevent further configuration.
Each group welcome message has a text limit of 3,000 characters, excluding the inserted “Customer Alias”.
Only one group welcome message can be configured for a single customer group.
II. Welcome message asset library for companies
This asset library is edited by super admins and persons in charge and can be used by users within the applicable scope after it is saved.
III. Welcome message asset library for members
1. Path: “Workspace” -> “Customer Group” -> “Welcome Messages for New Members”
2. All members can create their own welcome messages in “My Welcome Messages for New Members”, but can only use these welcome messages by them.
3. Members can view both their own welcome messages and welcome messages created by admins/persons in charge in “My Group Welcome Messages”.
4. Each group welcome message can be configured for up to 2,000 the most recently active group chats from the dimension of group owner. Exceeding this limit will prevent further configuration.
IV. Deleting group welcome messages
1. From the WeCom app
In a group chat, tap “…” in the upper right corner, and then tap “Welcome Message for New Members” and “Clear”.
2. From PC
In a group chat, click “…” in the upper right corner, and then tap “Welcome Message for New Members” and “Remove Welcome Message”.
V. Why did no welcome message appear when an invitee joined a specific group chat?
Possible reasons are as follows:
1. The invitee is not a member within the scope of Contact Customers.
2. The group owner did not set a welcome message and interval.
3. The invitee is a member within the company directory. Welcome messages are applicable to WeChat users and WeCom users from other companies only.
4. The invitee joined the group shortly after a welcome message appeared for the last invitee. The welcome message would not appear within a specific interval (10 minutes by default. Options include 3 minutes, 10 minutes, 30 minutes, 60 minutes, and 120 minutes).
5. The welcome message will also not appear when the group owner sends a message within the specific interval.
6. If a customer joins the group chat exactly when the group welcome message is being sent, the welcome message will not be triggered. Even if a welcome message is triggered after the interval elapses, it will not include that customer.